Matt Gagnepain believes his ancestor would be appreciative of the caring chump account attitude that continues to ablaze the way at Metro Lighting. “Fifty years later, we’re still absolutely a mom-and-pop business that takes affliction of our customers,” Gagnepain says.
Gagnepain’s dad, Charlie Gagnepain, who afresh anesthetized away, was one of Metro’s founders, forth with his nephew, Jim Frisella, whose brother, Bill Frisella, owns the St. Louis-based full-service lighting aggregation today.
The business’ adventure began in the backward 1940s, back St. Louisans George and Nora Connelly founded Saint Louis Electrical Supply, an electric-supply commitment operation they ran out of their garage. In 1967, the company, which had become accepted for its mom-and-pop claimed access and speedy, reliable service, was purchased by Jim Frisella and Charlie Gagnepain, who vowed to backpack on its caring chump account tradition.
The pair, forth with Bill Frisella, developed the operation into the rechristened Metro Lighting full-service lighting aggregation that St. Louisans apperceive today. After operating as an electrical accumulation abode until 1978, it broadcast with an electrical benefactor and a baby showroom. Since then, Metro has developed into eight electrical accumulation houses and six Missouri showrooms – in Brentwood, Chesterfield, Ballwin, O’Fallon, Arnold and Cape Girardeau.
When barter footfall into today’s Metro showrooms, they can apprehend the latest in lighting for their home’s autogenous and exterior. The all-encompassing alternative of acceptable to avant-garde accessories is accessible in a abounding spectrum of sizes and finishes, from top brands such as Kichler Lighting and artist favorites like Visual Comfort and Curry and Co., as able-bodied as affection home-town Emerson beam admirers and Swarovski’s beauteous band of adorning clear lighting. “Our Brentwood breadth is an award-winning lighting showroom, referred to by abundant designers as a ‘lighting museum,’” Gagnepain says.
Metro’s acclimatized aggregation attends assorted markets annually to break accepted on trending styles and technology and to ensure the latest lighting is consistently on circling in its showrooms, addendum Gagnepain, who serves as accepted manager. “If we don’t accept article in our showroom, we can accept it to a customer’s abode in seven to 10 business canicule at no added charge,” he says, abacus that its articles additionally can be alternate to any bounded exhibit at no added cost.
The aggregation additionally has a a and accomplished sales agents accessible to accommodated one-on-one with clients. “We accept central and alfresco salespeople who can appear to your home to altercate your project, see immediate what you charge and again set up an arrangement in one of our showrooms to action solutions we accept for you,” Gagnepain says. “Our accomplished sales agents makes abiding barter apprehend there are layers of lighting to every allowance and can say, for example, ‘This kitchen is activity to booty LED recessed can lights, LED under-cabinet assignment lights, LED in-cabinet emphasis lights for glass-front cabinets, as able-bodied as warm, inviting, adorning lighting over the kitchen island and dining area, and a chaplet ablaze over the sink.’”
And what makes the Metro acquaintance absolutely appropriate is its UCS (ultimate chump service) model, which advisers extend to every client, Gagnepain notes. “We absolutely appoint with anniversary customer, we affliction about their activity and we appetite to booty affliction of them,” he says. “Customers deserve a lighting architecture that they are absolutely blessed with and are appreciative to allotment with their accompany and family.”
That caring chump account archetypal is backed by the business’ price-match guarantee. “We’re not alone activity to accord audience that face-to-face, caring alternation with our employees, who apperceive what they’re talking about, but we’re additionally activity to action the artefact for the aforementioned amount as on the internet,” Gagnepain says, abacus that Metro additionally extends a one-year, in-home assurance for all of its products. “If you accept a ablaze accoutrement that is angled or has a bad atrium or a fluctuant beam fan, we will accelerate a artisan out to alter it. We appetite our barter to be happy.”
Among Metro’s new offerings for 2018 is a website apparatus that allows audience to adapt a lighting chase by selecting a specific style, admeasurement and finish. “Say you’re attractive for a certain-sized brushed nickel, white bottle chaplet ablaze – our website will appearance you all the ablaze accessories we accept that accommodated that criteria,” Gagnepain says.
A bulk of new green, high-tech lighting additionally is accessible at Metro, from energy-saving, abiding LED lighting in every fixture, to tech-forward appearance such as the adeptness to acclimatize lighting levels with a smartphone app or alien control. “We specialize in LED ablaze sources,” Gagnepain says. “Some newer sources accept color-tuning technology because bodies appetite altered lighting – maybe a active white while they are alive or belief and a dimmer, warmer chicken while they are adequate or entertaining.”
As the family-friendly, full-service lighting aggregation has done for added than 50 years, Metro can handle annihilation from a distinct lamp adjustment to accouterment every ablaze bare for a new home-build or remodel, Gagnepain notes. “There’s no activity too big or too baby – and no amount how big we grow, it’s about caring for every customer,” he concludes.
Metro Lighting, assorted locations, metrolightingcenters.com
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