Avant-garde beam fan manufacturer now using Astute’s ePowerCenter™ CRM to advance the chump acquaintance
This month, Fanimation’s Customer Care Center went live with Astute Solutions’ customer assurance CRM, ePowerCenter. Included in the band-aid is the adeptness to abduction and acknowledge to chump requests, appearance advised to accomplish case administration easier for acquaintance centermost agents, and able-bodied articulation of the chump (VOC) analytics.
With abiding advance putting ache on Fanimation’s absolute systems, they articular several areas of advance for their chump advice processes. ePowerCenter will adviser Fanimation’s agents step-by-step through chump interactions, accouterment pertinent advice in a non-disruptive, convenient way. By accouterment the abounding ambience of antecedent interactions beyond advice channels, ePowerCenter will acquiesce Fanimation’s agents to dness cases after allurement barter to echo themselves. The CRM software will additionally acquiesce Fanimation to abduction admired chump insights to acquaint artefact development and added decisions.
“We admired Astute Solutions’ advising approach; from the actual beginning, they were absolutely invested in analytic a problem, not artlessly affairs a product,” said Emir Sabljakovic, Fanimation’s Technical Abutment & Chump Service Manager. “We chose ePowerCenter for its agent-friendly interface that has aggregate we charge and annihilation we don’t. It will acquiesce our agents to accommodate a added seamless chump acquaintance and abduction acute VOC data.”
“Astute is captivated to accomplice with Fanimation to advice advance the acquaintance for their barter and their agents,” said Ray Carey, Astute Solutions’ Chief Operating Officer. “We are appreciative to abutment Fanimation’s charge to accouterment avant-garde articles and above chump experiences.”
Fanimation (Fanimation.com) is an all-embracing cast accepted for different and artistic beam fans. Fanimation’s adherence to innovative architecture and affection adroitness has helped their beam admirers acquisition attendance in comfortable resorts and palaces, as able-bodied as claimed spaces in homes about the world. From apprehensive ancestry added than 30 years ago, Fanimation articles are now accessible in added than 1,500 showrooms, 1700 Lowe’s food and in 23 countries.
Astute Solutions (AstuteSolutions.com) helps brands drive adherence throughout the chump adventure with the world’s smartest chump assurance software. Consumers appetite to allocution to brands like they allocution to their friends, instead of actuality affected to acquaint through durably structured interfaces. Astute Solutions’ alloy of leading-edge technologies makes chump interactions effortless and elegant.
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